Effective Date: May 24, 2025

At Clovyn Club, we strive to ensure every user has a positive, respectful, and discreet experience on our platform. Because of the digital nature of our services and the anonymity required for privacy, we maintain a strict but fair refund policy.

? GENERAL POLICY

By purchasing any premium features, credits, or subscriptions (weekly, monthly, yearly, or lifetime), you agree to the terms outlined below. This policy applies to all transactions made through our platform, including in-app purchases, web-based transactions, and any promotional offerings.

Our refund policy is designed to balance user satisfaction with the protection of our platform's integrity. We understand that digital services require different considerations than physical products, and our policy reflects the unique nature of online social networking platforms.

✅ ELIGIBILITY FOR REFUNDS

We only issue refunds under the following genuine circumstances:

Accidental Duplicate Payments

• If you are accidentally charged more than once for the same product or package.
• Must be reported within 48 hours of the transaction.
• Requires verification through transaction records and payment gateway confirmation.
• The duplicate charge must be clearly identifiable in our system logs.

Technical Failures (Non-Access)

• If you purchased a premium membership or credits but were unable to access premium features due to system-level errors (and not personal device or browser issues).
• A screenshot and system details may be requested for investigation.
• Our technical team must verify that the issue was server-side and not related to user device, browser compatibility, or network connectivity.
• Must be reported within 72 hours of the failed access attempt.

Unauthorized Transactions

• If a third-party or unauthorized person made the transaction on your behalf without your consent.
• A complaint or report must be filed with your payment provider or bank, and we may assist in resolution.
• Requires proof of unauthorized access and cooperation with fraud investigation procedures.
• Bank or payment provider documentation may be required to verify the unauthorized nature of the transaction.

Non-Delivery of Services

• If you were charged but did not receive credits or feature activation within 24 hours of purchase.
• Applicable only if you contacted our support and allowed troubleshooting.
• Our system must show successful payment processing but failed service delivery.
• Excludes delays caused by payment gateway processing times or bank verification procedures.

❌ NON-REFUNDABLE CASES

To protect the integrity of our platform and avoid misuse, we do not offer refunds in the following situations:

Change of Mind After Purchase

• Refunds are not available if you simply change your mind about a purchase after completion.
• This includes decisions made after experiencing the premium features or services.
• All purchases are considered final once the service has been activated or delivered.

Dissatisfaction with Interactions

• Not receiving replies, matches, or desired results from other users.
• Lack of success in forming connections or relationships through the platform.
• User expectations not being met regarding platform outcomes or social interactions.
• Disappointment with the quality or quantity of matches provided by our algorithm.

Abuse or Violation of Terms

• Account suspension or banning due to violation of Terms of Service.
• Inappropriate behavior, harassment, or misuse of platform features.
• Creation of fake profiles or engagement in fraudulent activities.
• Any conduct that violates our community guidelines or safety policies.

Partial Usage of Credits or Membership

• Credits that have been partially used or consumed cannot be refunded.
• Membership benefits that have been accessed or utilized, even briefly.
• Premium features that have been activated and used, regardless of satisfaction level.

Gifting Mistakes

• Sending gifts to the wrong user due to user error.
• Accidental gift purchases made to unintended recipients.
• Regret over gift choices or recipient reactions.

? REFUND REQUEST PROCESS

To initiate a refund request, please follow these steps:

Step 1: Initial Contact

Email us at support@clovyn.club with:

• Subject: "Refund Request – [Your Username]"
• A brief explanation of the issue and the specific circumstances.
• Screenshot or proof of transaction, including transaction ID and payment confirmation.
• Your registered email address and account details for verification.

Step 2: Documentation Requirements

Submit the request within 72 hours of the payment with:

• Complete transaction details including date, time, and amount.
• Description of the technical issue or circumstances leading to the refund request.
• Any error messages or screenshots that support your claim.
• Contact information for follow-up communication.

Step 3: Investigation and Response

• Our support team will investigate and respond within 7 working days.
• Additional information or documentation may be requested during the investigation.
• You will receive updates on the status of your refund request via email.
• Final decision will be communicated with detailed reasoning.

⚠️ IMPORTANT NOTES

Decision Authority

• All refund decisions are made at the sole discretion of Clovyn Club.
• Our decisions are based on the specific circumstances of each case and our policy guidelines.
• We reserve the right to request additional verification or documentation as needed.

Payment Processing

• Refunds, if approved, will be credited back to the original payment method only.
• We cannot process refunds to alternative payment methods or accounts.
• In some cases, processing may take 5–10 business days, depending on your payment gateway or bank.
• Refunds are made in INR (₹) or original transaction currency based on the payment method used.

Processing Timeline

• Approved refunds are initiated within 2 business days of approval.
• Bank processing times may vary and are outside our control.
• International transactions may require additional processing time.
• You will receive confirmation once the refund has been processed from our end.

?️ ABUSE PREVENTION

Eligibility Restrictions

To protect against abuse, users with a history of frequent refund claims or account suspensions are not eligible for any future refunds. This includes:

Pattern Recognition

• Multiple refund requests within a short time period.
• Repeated violations of terms of service followed by refund requests.
• Evidence of systematic abuse of our refund policy.
• Attempts to manipulate the system for financial gain.

Account Monitoring

• We maintain records of all refund requests and account activities.
• Suspicious patterns will result in permanent ineligibility for refunds.
• Severe cases may lead to account termination and legal action.

? POLICY AMENDMENTS

Modification Rights

Clovyn Club reserves the right to amend this Refund Policy at any time without prior notice. Changes may be made to:

Policy Updates

• Reflect changes in our service offerings or business model.
• Comply with legal requirements or industry standards.
• Address new types of transactions or payment methods.
• Improve clarity and user understanding of our policies.

User Responsibility

• It is the responsibility of the user to review this policy periodically.
• Continued use of our services after policy changes constitutes acceptance.
• Users will be notified of significant policy changes through email or platform notifications.
• The most current version of this policy will always be available on our website.

? CONTACT INFORMATION

For any questions regarding this refund policy or to submit a refund request, please contact us:

• Email: support@clovyn.club
• Subject Line: "Refund Policy Inquiry" or "Refund Request"
• Response Time: Within 7 working days
• Available Languages: English, Hindi, and other regional languages

This policy is designed to ensure fairness for all users while protecting the integrity of our platform. We appreciate your understanding and cooperation in maintaining a positive community experience for everyone.